Privacy Policy

Clasa is a messaging app for schools, colleges, tuition and coaching centres. It can also be used to chat with friends without sharing personal phone numbers.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us about your data.

By using Clasa, you agree to the practices described in this Privacy Policy.

1. Our privacy principles

Clasa is built for school communication, not advertising. Our core principles are:

• We collect only the information needed to run Clasa.
• We do not sell your personal information.
• We do not show third-party ads.
• School messages and chats are used to provide the service, not to build advertising profiles.
• Users, schools and parents should have a clear way to contact us about privacy, deletion and support.
• We use reasonable security measures to protect user data.

2. Information we collect

We collect information needed to create accounts, connect users to schools, deliver messages, provide app features, improve reliability and keep Clasa secure.

2.1 Account and profile information

We may collect:

• Name
• Phone number
• Email address, if provided
• Profile photo or avatar, if uploaded
• User role, such as school admin, teacher, parent or student
• School, class, section or membership details
• Login and account status information

This information helps identify users inside the correct school, class or communication space.

2.2 School and communication data

Clasa is used for school communication. We may process:

• School messages
• Class messages
• One-to-one chats
• Notices and announcements
• Tasks and task responses
• Polls and poll responses
• Attachments, images or files, if uploaded
• Message delivery status, read status and related metadata
• School, class, group or conversation membership information

Messages and content are visible to the people, groups, classes or school spaces they are sent to. For example, a class notice may be visible to relevant teachers, parents, students or school admins depending on how the school uses Clasa.

Clasa is not a public social network. Communication is meant for school-managed or school-related spaces.

2.3 Device, app and technical information

We may collect technical information such as:

• Device type
• Operating system
• App version
• Push notification token
• Device or app identifiers
• Crash logs
• Diagnostics
• Performance information
• Login, session and security logs
• Basic app usage events, such as feature usage or error events

This helps us deliver notifications, fix bugs, improve performance and protect the service.

2.4 Support information

If you contact us for support, privacy, deletion or account help, we may collect:

• Your name
• Your email address or phone number
• Your school or role, if relevant
• Details of your request
• Any information you choose to share with us

We use this information only to respond to your request and maintain support records.

3. How we use information

We use information to operate, provide, maintain and improve Clasa. This includes using information to:

• Create and manage accounts
• Let users join or create schools, classes and sections
• Send and receive school messages
• Enable one-to-one chats
• Support notices, tasks and polls
• Deliver push notifications
• Show relevant school, class and role-based information
• Provide customer support
• Maintain app security
• Detect, prevent and investigate abuse, spam, unauthorized access or technical issues
• Fix bugs and improve app reliability
• Comply with legal, regulatory and policy requirements

We do not use school messages or chats for third-party advertising.

4. Legal basis and lawful use

We process personal information to provide Clasa and support school communication. Depending on the context, we may process information because:

• It is necessary to provide the app and its features.
• It is needed for school-managed communication.
• You or your school provided the information for using Clasa.
• It is needed for security, support, fraud prevention or legal compliance.
• We have a legitimate operational need to maintain and improve the service, subject to applicable law.

Clasa operates under the jurisdiction of India and follows applicable Indian law, including applicable privacy and data protection requirements.

5. How information is shared

We do not sell personal information. We may share or make information available in the following limited situations.

5.1 With schools and relevant users

Because Clasa is a school communication app, information may be visible to the relevant school, class, group or conversation participants. For example:

• A teacher may see messages in their class space.
• A school admin may manage school members and communication spaces.
• A parent or student may see messages sent to their class or school.
• Poll responses, task responses or notices may be visible to relevant school roles depending on the feature.

5.2 With service providers

We may use trusted service providers to help operate Clasa, such as providers for:

• Hosting and infrastructure
• Data storage
• Push notifications
• App updates
• Crash reporting and diagnostics
• Analytics or performance monitoring
• Security and abuse prevention
• Email or support communication

These providers may process limited information only as needed to provide their services to Clasa.

5.3 For legal, safety or security reasons

We may disclose information if required to:

• Comply with applicable law, regulation, legal process or government request
• Protect users, schools, Clasa or the public
• Investigate abuse, fraud, spam or security issues
• Enforce our terms, policies or rights
• Prevent harm or unauthorized access

6. Data security

We use reasonable technical and organizational measures to protect user data. These may include:

• Secure transmission where supported
• Access controls
• Authentication and authorization checks
• Monitoring for errors, abuse and security issues
• Limiting access to information based on operational need

However, no internet-based service, app or server can be guaranteed to be completely secure.

Users should avoid sharing highly sensitive information in school messages or chats unless it is necessary for school communication.

7. Push notifications

Clasa may send push notifications for:

• School messages
• Class messages
• Chat alerts
• Notices
• Tasks
• Polls
• Important app or account updates

To deliver push notifications, we may process a device push token or similar identifier. You can control notification permissions from your device settings.

8. Data retention

We keep personal information for as long as needed to provide Clasa, support school communication, maintain safety, resolve disputes, comply with legal requirements and operate the service. Retention may depend on:

• Whether your account is active
• Whether the data belongs to a school-managed space
• School communication and record needs
• Security, abuse prevention or legal requirements
• Backup and technical retention periods

When information is no longer needed, we may delete, anonymize or restrict it, subject to operational, legal or school-related requirements.

9. Data deletion and user rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may contact us to:

• access a summary of your personal information and how it is processed;
• correct or update your information;
• request deletion of your information;
• withdraw consent you have given (this does not affect processing already carried out);
• nominate another person to exercise your rights if you are unable to.

To make a request, email [email protected] and include your name, the phone number or email used in Clasa, your school name (if relevant) and the type of request. We may need to verify your identity before processing it.

For school-managed accounts, some requests may need to be coordinated with the relevant school admin because the school may manage class membership, student records or school communication spaces.

We will review and respond to requests in accordance with applicable law.

Grievance Officer. If you have a concern or complaint about how your personal data is handled, contact our Grievance Officer at [email protected]. We will acknowledge and respond within the timelines required by applicable law.

10. Account deletion

Users may request account deletion by contacting [email protected] or following the steps on our account deletion page. When an account deletion request is approved, we may delete or deactivate account information, subject to:

• Legal requirements
• Security and fraud-prevention needs
• Backup retention
• School-managed record requirements
• Messages or content that may need to remain visible to other participants as part of a school communication record

Some information may remain in backups or logs for a limited period before deletion according to our technical retention process.

11. Children and young users

Clasa is designed for school communication involving schools, teachers, admins, parents and students.

Under India's Digital Personal Data Protection Act, 2023, a child is a person under 18. Where children use Clasa, we process their data on the basis of consent and authorisation from the school and, where required, a parent or guardian, and we do not use it for tracking, profiling or advertising. The advertising cookies described in section 13 are never used inside the Clasa app, on school or class invitation pages, or on pages written for students.

Where students or young users use Clasa, their use should be guided by their school, parent or guardian.

Parents, guardians or school representatives may contact us to request help with student data, account access, correction or deletion.

If you believe a child has provided personal information without appropriate school, parent or guardian involvement, contact us at [email protected].

12. Third-party links and services

Clasa may contain links or integrations with third-party services, such as app stores, support tools or school-provided resources.

This Privacy Policy does not apply to third-party websites, apps or services that we do not control. Their own privacy policies apply to their services.

13. Advertising and sale of data

Clasa does not sell personal information.

Clasa does not show third-party ads, and does not use school messages, chats, tasks or poll content for advertising of any kind.

Advertising cookies on our public website

Some pages of clasa.app — such as the home page, the pages for schools and tuitions, and our guides and articles — can use the Meta Pixel and the Google tag. They let us show Clasa to people who have visited our website when they later use Facebook, Instagram or Google, and measure whether those ads lead to people installing Clasa.

• How we ask. Normally nothing is loaded and nothing is sent to Meta or Google until you choose “Allow”. If you choose “No thanks”, we remember that and do not ask again on that browser.
• A comparison running until 5 October 2026. Until then we are testing two ways of asking. About half of visitors are asked first, as described above. For the other half these cookies are turned on when the page loads, and the page shows a notice saying so with an “Opt out” button on the same screen. Choosing “Opt out” stops them immediately and is remembered. On 5 October 2026 this ends automatically, and every visitor who has not chosen “Allow” is asked first again.
• What is shared: that a browser visited a page on clasa.app and, where it happened, that it tapped a link to download Clasa or to contact us, along with a random identifier and, if you arrived from an ad, the ad’s click identifier. We do not send your name, phone number, email address or anything you have written in Clasa.
• Where it never runs: inside the Clasa app, on school or class invitation pages, on help pages, on legal pages, or on pages written for students.
• Meta and Google process this data under their own privacy policies. You can also manage ad preferences in your Facebook, Instagram and Google account settings.
• Changing your mind: clear this website’s data in your browser settings and you will be asked again on your next visit.

The legal basis for this processing is your consent. If our advertising or data practices change again, we will update this Privacy Policy and any required app store disclosures.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will update the effective date at the top of this page. Significant changes may also be communicated through the app, website or other appropriate channels.

15. Contact us

For privacy questions, support requests, account deletion requests or data requests, contact:

ILA Platforms
India
Email: [email protected]